Fulfillment service for DTC brands on Shopify, WooCommerce, Amazon FBM, Etsy. Branded custom packaging, multi-carrier with your own contract or our rates, returns and refurbishment management. 30 minutes from Milan, just off the A35 BreBeMi motorway.
From the moment your customer clicks "place order" to the moment the parcel is in their hands. All under a single project lead, no ping-pong between vendors.
We receive stock from your manufacturer or your warehouse, run inbound quality control, register it in the system with SKU and lot, place it on a dedicated shelf. Shared count, photos of any defective units.
Final packaging with your branded materials: printed boxes, logo polybags, welcome flyers, in-pack gifts, hand-written cards if you want. We give you input on material choice to optimize shipping cost.
Order picking, accuracy check (right SKU + right quantity), packing assembly. Same day for orders received by 2 PM, next day for those after. Target accuracy rate: 99.5%.
We work with DHL, UPS, BRT, GLS, SDA, FedEx, Bartolini. Use your own contract if you prefer, or our multi-carrier rates, picking the best carrier for each order based on destination, weight and urgency.
Dedicated return address, return reception, product inspection, decision on refurbishment (back to stock) or scrap. Update on your system to authorize the refund. No "ghost parcels" sitting around.
Daily report (orders fulfilled, any pending, stock under threshold) or weekly, by email as PDF + CSV. For more structured brands, a dedicated web dashboard with 24/7 access to warehouse data.
The right fulfillment partner changes with your scale. We tell you where we fit well and where we don't, no smoke-blowing.
5-50 orders per day, you want to stop packing in the evening. Light setup with fixed cost per order, no tight monthly minimum. Ideal to grow without hiring your own logistics staff.
50-500 orders per day, you need a partner that grows with you without forcing you to redesign your setup every six months. Volume-tier pricing, tracked processes, API integration with your store.
You run both B2C orders and B2B (resellers, retail chains, marketplaces). We manage both flows on the same stock with different rules for packaging and paperwork. No need to keep two separate warehouses for the same products.
No "export me a CSV every morning at 9 AM". We work with the platforms you already use.
Direct connection via API or dedicated app: orders flow into our WMS automatically, tracking numbers go back to your store, stock updates in real time to prevent oversell.
For non-standard setups (headless e-commerce, custom B2B portals, smaller marketplaces) we configure import via webhook, FTP, EDI or scheduled CSV. Tell us how you receive orders, we'll find the way.
Send us your average monthly volume, average parcel weight, and the platforms you sell on: within 24 working hours we'll come back with cost per order and onboarding timeline.