1. What's your minimum order quantity?
500 units. Below this threshold line setup absorbs too much of the per-unit cost. We can propose a prototype run or a shared multi-brand line for smaller volumes.
2. How quickly can you spin up a new line?
Typical setup is 5-10 business days from receipt of materials and the signed technical brief. Includes sample validation, operator training, 20-50-unit pilot QC run.
3. What certifications and qualifications do you hold?
We operate with quality procedures in ongoing alignment with the main international standards:
- ISO 9001
- ISO 22000
- FSSC 22000
- HACCP
- ISO 22716 (Cosmetics GMP)
- BRCGS Packaging Materials
- IFS PACsecure
- IFS Logistics
- ISO 14001
- ISO 45001
- ISO 27001
- SA8000
Documentary evidence provided during supplier qualification.
4. Who is responsible for label compliance (CLP, allergens, UDI codes)?
Content approval of the label — text, claims, regulatory statements — always remains the client's responsibility. You provide text and artwork validated by your regulatory team and sign the final artwork proof approval before production. Correct execution of the agreed job is Globalink's responsibility: application per spec, legibility check, batch traceability, EAN cross-check, sample scanning. In case of anomalies on the supplied print we flag within 24 h and do not proceed without new approval.
5. Do you also operate at the client's site?
Yes. Our operational core is the Spino d'Adda plant, but on request we deploy on-site teams at your facility under a service contract (never staff leasing or secondment). Scope and QA governance are defined in the contract.
6. Which sectors do you NOT handle?
We do not handle: medicinal products (any), refrigerated or frozen food (no cold rooms), products requiring certified clean room, UN Class 3 flammable goods. Dedicated workflows for: cosmetics (ambient), maternity/pediatrics, non-refrigerated food, DTC and non-EU importers.
7. How do you manage inbound logistics of client materials?
Scheduled unloading in 2-hour slots (Mon-Fri 8:00-17:00, Italian time CET/CEST), quantity check against delivery note, inbound pallet photo, non-conformities flagged within 1 business day. Stored in a project-dedicated area, inventoried.
8. Do you handle e-commerce dropshipping?
Yes. Integration with Shopify, WooCommerce, Prestashop via standard plugin or CSV/JSON feed. Cut-off: orders received by 2:00 PM Italian time (CET/CEST), Mon-Fri, are picked the same day and handed over to the carrier before center close. Multi-carrier (BRT, GLS, DHL, UPS) with automatic fallback.
9. Can you process returns?
Reverse logistics with visual check, basic functional test (where client protocol requires), product refurbishment when applicable and restock of compliant returns; certified disposal for non-compliant items. Activities defined in the return protocol signed at project kickoff. Monthly report by reason code.
10. What's the first concrete step to start?
Email commerciale@globalinkgroup.it or use /contact with: product type, estimated annual volume, deadlines, whether materials are ready. We get back within 1 business day (Mon-Fri) with timing, indicative rate, invitation to visit or kickoff call.